Quote by Sales Team: send your gerber file to svc@pcbastore.com
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How Do I Contact PCBAStore?
General, quoting & support.

Add: 6 floor, 6/A building, Xifa Yongqi science park, Tiezai road, Xixiang town, Baoan district,Shenzhen,China

Tel : 0755-27348887

Fax : 0755-27349876

E-mail : svc@pcbastore.com

Delivery FAQ (Frequently Asked Questions)

As one of the most cost-effective and high quality PCB fabricator and PCB Assembly servicer, we are having more than hundreds new engineers using our services for their research work. We are answering questions from around the world on the daily basis concerning their PCB and assembly business. We aggregate these questions for our new customers to know about our product and service.

Q1: How do I calculate the expected lead time for an order?

A: Our lead time is counted from the next working day following receipt of payment and confirmation of specification and files. Any orders placed on Sundays and public holidays will be processed on the next working day.

Q2: When does the turn-time begin?

A: Due to the complexity of how to determine the turn time of PCB fabrication, our policy is that turn-time begins immediately after your Gerber files and all other necessary files being received, reviewed by us and re-approved by your side. When all these reviews and approvals are done, we will start fabrication immediately.

Q3: Can you finish PCBs in a shorter time?

A: Yes, we can reduce the lead time if you have an urgent requirement; however, you will be charged rush fees. For standard single-and-double-layer PCBs, the shortest lead time available is 2-6 days. For standard multiple- layer PCBs, the shortest lead time available is 3-8 days. Please email sales@PCBAstore.com for full details of the lead times and rush fees charged.

Q4: What is the expected lead time for a PCB?

A: The standard lead time for standard-sized double-layer boards is approximately eight working days, and for standard-sized multilayer boards it is approximately 12 working days.

Q5: What is the expected lead time for a PCBA order?

A: The standard lead time for PCBA orders is approximately 3-4 weeks. This includes PCB manufacture, component procurement, and assembly.

Q6: What is your turn time on a Turn-key order?

A: As we need to source all the parts for Turn-key orders, the turn time largely depends on how quick we can get all the parts. We will let you know through everyday email communications. Before all parts are ready, we will fabricate the PCBs and start to make the stencil so that we can start assembly immediately after we get the parts. 

Q7: What is the lead time for the production of stencils?

A: The standard lead time for stencils is 1-2 working days after we have confirmed the stencil file.

Q8: What should I do if I have not received the confirmation email?

A: You should receive a confirmation email within 1-2 working days of placing your order if there are no file issues. If you have not heard from us within this time period, please email sales@PCBAstore.com for assistance.

Q1: I noted the DHL tracking number in your delivery email; however, the tracking information was unavailable on DHL's website. Is the tracking number correct?

A:  Please kindly check the tracking number at a later time. If the goods have only recently been shipped, the tracking number may not yet exist in DHL's system. If you are unable to track the parcel after 48 hours, please contact us at sales@PCBAstore.com and we will check the delivery status for you.

Q2: I have just placed two orders online. Can I combine the shipments? I have placed two orders, can you ship them together?

A: Yes. Please email us at sales@PCBAstore.com together with details of which order numbers you wish to combine. We will combine the shipments and recalculate the shipping cost.

Q3: I have ordered 800 PCBs. Can you ship 500 PCBs first?

A: Yes. However, please note that you will be charged any additional freight costs that are incurred as a result of splitting the order into separate shipments.

Q4: What shipping methods do you use? What is the standard delivery time?

A: We accept Freight Prepaid and Freight to Collect.The delivery of PCBs takes between three and four working days if sent by express post by FedEx, UPS, DHL or TNT. Any goods that are posted by air will take longer to arrive. We recommend customers use the express service if the goods weigh less than 50 kg.

Q5: What express delivery options are available? When will I receive my order?

A: The delivery of PCBs takes between three and four working days if sent by express post by FedEx, UPS, DHL or TNT.

Q6: Can PCBAstore.com change my way of shipment?

A: Yes, but it is based on the perception that the NEW way of shipping will be speedier for the shipping box reaching your address earlier than the previously chosen courier. All we do is to ensure your best possible ordering experiences with PCBAstore.com.

Q7: What if courier company (DHL etc.,) fails to deliver my PCBs as scheduled?

A: This does happen from time to time, though pretty rare. If this happens, please contact courier company for updated time of delivery. Though legally we are not responsible for the delay, we still will track or phone call courier company for updates. The worst case is that we will remake PCBs for you and re-ship to you. For the extra courier charges, we may talk to courier company for compensation.

Q8: Who will be responsible for the customs duty that may be levied at my country?

A: As PCBAstore.com fabricate your PCBs in our facilities in Shenzhen China, we ship internationally to your country. As the customs policy in different countries may differ, some customs authorities in some countries may levy customs duty on imported PCBs. If this happens, it is your responsibility to pay. In many countries, the duty may be waived or exempted.