Quote by Sales Team: send your gerber file to svc@pcbastore.com
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How Do I Contact PCBAStore?
General, quoting & support.

Add: 6 floor, 6/A building, Xifa Yongqi science park, Tiezai road, Xixiang town, Baoan district,Shenzhen,China

Tel : 0755-27348887

Fax : 0755-27349876

E-mail : svc@pcbastore.com

PCB FAQ (Frequently Asked Questions)

As one of the most cost-effective and high quality PCB fabricator and PCB Assembly servicer, we are having more than hundreds new engineers using our services for their research work. We are answering questions from around the world on the daily basis concerning their PCB and assembly business. We aggregate these questions for our new customers to know about our product and service.

Q1: How do I calculate the expected lead time for an order?

A: Our lead time is counted from the next working day following receipt of payment and confirmation of specification and files. Any orders placed on Sundays and public holidays will be processed on the next working day.

Q2: When does the turn-time begin?

A: Due to the complexity of how to determine the turn time of PCB fabrication, our policy is that turn-time begins immediately after your Gerber files and all other necessary files being received, reviewed by us and re-approved by your side. When all these reviews and approvals are done, we will start fabrication immediately.

Q3: Can you finish PCBs in a shorter time?

A: Yes, we can reduce the lead time if you have an urgent requirement; however, you will be charged rush fees. For standard single-and-double-layer PCBs, the shortest lead time available is 2-6 days. For standard multiple- layer PCBs, the shortest lead time available is 3-8 days. Please email sales@PCBAstore.com for full details of the lead times and rush fees charged.

Q4: What is the expected lead time for a PCB?

A: The standard lead time for standard-sized double-layer boards is approximately eight working days, and for standard-sized multilayer boards it is approximately 12 working days.

Q5: What is the expected lead time for a PCBA order?

A: The standard lead time for PCBA orders is approximately 3-4 weeks. This includes PCB manufacture, component procurement, and assembly.

Q6: What is your turn time on a Turn-key order?

A: As we need to source all the parts for Turn-key orders, the turn time largely depends on how quick we can get all the parts. We will let you know through everyday email communications. Before all parts are ready, we will fabricate the PCBs and start to make the stencil so that we can start assembly immediately after we get the parts. 

Q7: What is the lead time for the production of stencils?

A: The standard lead time for stencils is 1-2 working days after we have confirmed the stencil file.

Q8: What should I do if I have not received the confirmation email?

A: You should receive a confirmation email within 1-2 working days of placing your order if there are no file issues. If you have not heard from us within this time period, please email sales@PCBAstore.com for assistance.

Q1: Are your PCBs RoHS Compliant?

A: Yes. But we also offer leaded PCBs.

Q2: Can you ensure the finished boards are lead-free and fully compliant with ROHS?

A: Yes, we can manufacture lead-free and ROHS compliant boards, if required.

Q3: Why do I need to panelize my boards?

A: Panelization is needed when your PCB dimension is smaller than 50mmx100mm, or when your PCB is of any shapes (circular, or odd shape) other than rectangle, your boards must be panelized in an array for fabrication. You can pre-panelize at your side, or we can also panelize for you. In the latter case, we will send the panelization file back to you for your approval before fabrication begins. Panelization is a MUST if your PCBs will use surface mounting machines for assembly.

Q4: Why do I need to design Break-away Rails (Break-away Tabs) ?

A: If the clearance between the board’s edge and copper features is less than 3.5mm (138mil), or your boards need to be panelized for some reason, Break-away rails (Break-away tabs) must be added at the two longer paralleled edges of the boards to ensure that the boards can be assembled by the SMT machine.

Q5: If I only have the files for individual/single PCB, but would like you to panelize the boards, what should I do? Can I just send single PCB files?

A: Yes, it is fine to send us single PCB files. However, when ordering, please specify that the order is "Panel type" and provide full details of the estimated panel dimension and how the boards should be panelized.

Q6: Do you offer metalcore PCB / flexible PCB/ flex-rigid PCB/copper PCB?

A: Yes. Please send us the Gerber file together with the full specification of your requirements and we will arrange a quotation.

Q7: What are your capabilities of PCB fabrication?

A: We have capabilities of manufacturing most of the PCBs for our customers. If you find your PCBs need special processing or you are not sure if we have the ability to produce or not, please contact us at service@PCBAstore.com for an answer, attaching your Gerber files and all other files or drawings for us to assess if we can do or not. For the full list of our PCB Capabilities, please refer to Capabilities

Q8: What are the maximum layers you can produce for flex PCB?

A: 8 layers.

Q9: What files do you need? / Do you accept files in BRD format?

A: As a default, we accept Gerber file RS-274X format. (Note: 274D format is not accepted) We also accept the following layout files:*.ODB++, PROTEL *.PCB/ *.PCBDOC EAGLE *.BRD (IMPORTANT: please provide your Eagle Version to avoid conversion mistakes).